Who can work from home?
The decision of your work location is one that is mutually discussed and agreed with your client based on their business requirements, and while we will continue to be flexible and understanding through this period, all optiBPO roles are work from office.
Team members with health directives or personal circumstances that need to be managed are requested to contact their optiBPO Account Manager to discuss their options.
How do I get approval to extend my work from home?
Team members are requested to contact their optiBPO Account Manager to discuss such request and the necessary approval required.
How to report emergencies (power outages & internet issues)?
Team members can maximise CS Tap App. Just go to CSROCKS > Report Power/Internet Interruption (SMS). Alternatively, they can reach out to their respective optiBPO Account Manager.