Holiday Leave Credits (HLC) – Team members must observe public holidays based on the client’s location. HLC covers the difference between Philippine and client country/state holidays, credited at the start of the year or client engagement. Filing HLCs allows flexibility for non-holiday time off.
To file holiday offset, open Staff Central and complete the following steps:
- Go to My Tools
- Go to Activity Reports > My Calendar
- Click on Holiday List
- Go to Holiday Credits and click the pencil icon for your desired date to offset.
- Fill out the planned holiday offset (0000-00-00) to the date you plan to take your holiday.
- Fill out the reason (i.e. vacation)
- Attach the approval from your client (a screenshot of an email or chat log that shows your client’s approval)
- Under department, select the appropriate department of your team lead.
- Under Team Lead, select Collynn Cheng-Serteza (CollynnC).
- Click ‘Submit’
If you cannot see the correct holidays in Staff Central please note that the standard calendar of Staff Central is set to NSW. Please contact your optiBPO Account Manager to request HR helpdesk to update your staff calendar.