We are happy to introduce two outstanding professionals who have recently joined the optiCORE team!
🌟 Erika Guevarra – Account Manager for Australia and New ZealandÂ
Erika joins us with an impressive 17 years of BPO industry experience at Alorica, handling customer service, financial, and telco lines of business for offshore clients in the US, Canada, and Australia. Her vast experience and deep understanding of the industry will be invaluable in managing our US accounts and driving success for our clients.Â
🌟 Kay Bagot – Account Manager for the USÂ
Kay brings over 6 years of leadership experience and a strong emphasis on quality and effectiveness. With her extensive background as a Call Center Agent and her proficiency in communication, Kay is set to make a significant impact. Fluent in English and Filipino, and skilled in MS Word, Excel, and PowerPoint, Kay is ready to elevate our client experience in the Australia and New Zealand regions.Â
Please join us in warmly welcoming Erika and Kay to the optiCORE family. We are excited to see the positive contributions they will bring to our team and clients!Â